Refund & Cancellation Policy

At MotoBros, we want every customer to feel confident when purchasing products or registering for an event. Please review this policy carefully before completing your purchase or trackday registration.

By purchasing a product, registering for a trackday, or using a MotoBros credit, the customer agrees to the terms below.

MotoBros offers hassle-free returns on eligible products within 30 calendar days of delivery.

Returns must be started within 30 days of delivery. After that, please contact the manufacturer.

To qualify for a return, the product must:

Every returned product is inspected when it arrives at MotoBros.

If any item is damaged, or is not returned in the original packaging, the return is subject to being declined and shipped back to you at your expense.

A declined return will not be refunded. MotoBros will ship the item back to the address on the order, and the customer is responsible for that return-to-sender shipping cost.

Customers are responsible for confirming product sizing, motorcycle fitment, compatibility, color, and specifications before placing an order.

Please carefully review sizing charts, vehicle information, model years, product descriptions, and fitment details before completing your purchase.

Customers should contact MotoBros before purchasing when they are uncertain about sizing or compatibility.

Products returned because of incorrect sizing, incorrect fitment, preference changes, or customer ordering errors may be subject to the restocking fee and return-shipping terms described in this policy.

Eligible product returns are subject to a restocking fee because MotoBros incurs fulfillment, handling, packaging, processing, and shipping-related costs when delivering an order.

The applicable restocking fee must be clearly disclosed to the customer before the return request is finalized.

Eligible product returns may be subject to a restocking fee of 25% of the returned product price. The restocking fee must not be applied to products returned because MotoBros shipped the wrong item or because the product arrived damaged or defective.

If any item is damaged, or is not returned in the original packaging, the return is subject to being declined and shipped back to you at your expense.

Unless the product arrived damaged, was defective upon arrival, or MotoBros shipped the wrong item, the customer is responsible for return-shipping costs.

Original shipping is not refunded. Original shipping charges stay with MotoBros unless the return resulted from an error made by MotoBros.

MotoBros is not responsible for products that are lost or damaged while being returned by the customer. Customers should use a trackable and insured shipping method.

Return shipments must not be sent to MotoBros without an approved return authorization.

If any item is damaged, or is not returned in the original packaging, the return is subject to being declined and shipped back to you at your expense.

Customers must inspect their order promptly after delivery.

If a product arrives damaged, defective, incomplete, or different from the product ordered, the customer must contact MotoBros within 7 calendar days of delivery.

The customer may be required to provide photographs or video of the product, photographs of the packaging and shipping label, the order number, a description of the issue, and any other information reasonably needed to review the claim.

MotoBros will determine whether the product should be replaced, repaired, returned, or refunded.

Customers should not install, use, modify, or discard a damaged or incorrect product before receiving instructions from MotoBros.

Unless required by applicable law or approved by MotoBros, the following products are final sale and cannot be returned:

Helmets, apparel, footwear, gloves, and protective riding equipment may only be returned when they are unused, unworn beyond a reasonable indoor fitment check, undamaged, and returned with all original tags and packaging.

Helmet visors, protective films, labels, stickers, padding, accessories, and original packaging must remain intact.

Items showing signs of road use, riding use, sweat, odor, makeup, hair products, pet hair, washing, damage, or extended wear are not eligible for return.

Customers are strongly encouraged to review the applicable sizing chart before ordering.

Approved refunds will generally be issued to the original payment method.

Refunds will be calculated after deducting any applicable restocking fee, return-shipping charge, non-refundable original shipping charge, or damage, missing-component, or diminished-value deduction permitted by the policy.

MotoBros will notify the customer after the returned product has been received and inspected.

Allow 5–10 business days after approval for MotoBros to process the refund. The customer's bank or card issuer may require additional time to post the refund.

MotoBros credits, gift cards, promotional credits, and reward balances are not redeemable for cash unless required by law.

At MotoBros, we understand that plans can change. Because every trackday has limited rider spots and requires advance planning, the following cancellation policy applies to every trackday registration.

Trackday payments are not refundable to the customer's original payment method unless MotoBros expressly states otherwise. Eligible cancellations are issued as MotoBros Trackday Credit under the terms below.

If a rider cancels 7 or more calendar days before the scheduled trackday, the rider will receive 100% of the registration fee as MotoBros Trackday Credit.

The credit will be valid for one year from the original event date.

Example: If the trackday is scheduled for August 15, the cancellation must be submitted no later than August 8 based on the event's local time.

If a rider cancels within 7 calendar days of the event, the rider will immediately receive a $100 MotoBros Trackday Credit.

The remaining registration balance will be marked as Pending Waitlist Credit.

The remaining balance will be issued as MotoBros Trackday Credit only if the rider's reserved position is filled by another paying rider from the official MotoBros waitlist.

If the position is not filled, the remaining balance will not be refunded or credited.

Any credit issued under this section will be valid for one year from the original event date.

A rider who does not attend the scheduled trackday and does not cancel before the event begins will be considered a no-show.

No refund, credit, transfer, rescheduling, or compensation will be issued for a no-show.

Arriving late, failing to complete technical inspection, failing to bring required equipment, or being unable to participate because of the rider's motorcycle, transportation, documentation, physical condition, conduct, or personal circumstances does not automatically qualify the rider for a refund or credit.

All MotoBros Trackday Credits:

Riders may not independently transfer or resell a registration to another person.

A transfer may only occur when approved by MotoBros and when the replacement rider creates or has an active MotoBros account, accepts all required waivers and policies, meets the event's eligibility requirements, selects an appropriate riding group, and completes any required payment or registration information.

MotoBros reserves the right to deny a transfer.

Trackdays may operate in changing weather conditions unless MotoBros or the track officially cancels or reschedules the event.

A rider's decision not to attend because of weather, travel concerns, motorcycle condition, or personal preference will be handled under the normal cancellation policy.

MotoBros does not automatically issue refunds or credits because rain or unfavorable weather is forecast.

If MotoBros cancels a trackday and does not provide a replacement date, affected riders will receive a transfer to another eligible MotoBros trackday, a MotoBros Trackday Credit for the amount paid, or a refund to the original payment method, as determined by MotoBros.

If an event is postponed or rescheduled, the rider's registration should automatically transfer to the replacement date. MotoBros may provide an alternate credit option when appropriate.

MotoBros is not responsible for travel, lodging, transportation, motorcycle preparation, rental, missed work, or other incidental expenses associated with an event cancellation or schedule change.

No refund or credit will be issued when a rider is removed from an event because of unsafe riding, repeated rule violations, harassment or threatening behavior, intoxication or impairment, failure to follow staff or track instructions, misrepresentation of skill level, unauthorized sharing or transfer of a registration, failure to meet motorcycle or safety-equipment requirements, or conduct that creates a safety risk for other participants, staff, or spectators.